Terms and Conditions of Casigood Casino

These Terms and Conditions govern your use of our platform. By registering an account with us you accept every clause below, so please read them before you play.

Accepting Our Terms

When you tick the acceptance box during registration, or when you log in and place your first wager, you enter a binding agreement with us, Casigood Ltd, operator of Casigood Casino, licensed by the Malta Gaming Authority under number MGA/B2C/394/2023. The agreement takes effect from that moment and remains in force until your account is closed by either of us.

If any clause conflicts with applicable gambling law in your jurisdiction, that clause is read subject to the law and the remaining terms stay fully in force.

Who May Register

You must be at least 18 years old, or the higher minimum age set by the law of your country of residence. One account per person, per household, per IP address and per payment method. We accept players from the United Kingdom and other permitted jurisdictions; accounts are not available to residents of the United States, France, Spain, Italy, the Netherlands, Belgium, Turkey or any other territory where online gambling is prohibited.

• You confirm that all registration details are true, current and complete.
• You confirm that the funds you play with are lawfully yours.
• You must verify your identity with a valid ID, proof of address and payment verification before your first withdrawal; verification typically completes within 48 hours.
• We may request updated documents at any time and suspend play until checks finish.

Deposits, Withdrawals and Verification

The minimum deposit and the minimum withdrawal are £10 each. Daily withdrawals are capped at £5,000 and monthly withdrawals at £20,000. We charge no fees on either side. E-wallet withdrawals are processed within 0 to 24 hours; card and bank transfer withdrawals take 1 to 3 business days.

Deposits are accepted via Visa Debit, Mastercard Debit, PayPal, Trustly, Apple Pay, Paysafecard, Skrill, Neteller, MiFinity and Bank Transfer. Withdrawals are paid to Visa Debit, Mastercard Debit, PayPal, Skrill, Neteller or Bank Transfer, and as a rule to the same method used for deposit.

An account with no login or transaction for 12 consecutive months is treated as dormant. We may apply an administrative fee to dormant accounts, in line with MGA rules, and will notify you at your registered email before any deduction. Withdrawals from dormant accounts require fresh identity verification.

Bonus and Promotion Rules

Bonus funds, free spins and promotion entries carry conditions that you must meet before winnings become withdrawable cash. Wagering requirements, maximum stakes during bonus play, eligible games and expiry windows are stated on the promotion page at the moment you opt in, and those published terms form part of this agreement.

• Bonuses expire after the stated validity period; unused bonus funds and related winnings are removed on expiry.
• While a bonus is active, the maximum permitted bet per spin or round is displayed in the promotion terms; exceeding it voids bonus winnings.
• Certain games are excluded or contribute at reduced rates towards wagering; the contribution table in each promotion governs.
• Only one active bonus per account and per household at any time.
• We may withhold or reverse winnings obtained through bonus misuse, as described in the section on prohibited conduct.

Conduct We Prohibit

Fair play protects every player on our platform, and the following conduct breaches this agreement and gambling regulation. Where we detect it, we may void bets, forfeit balances, close accounts and report the matter to the Malta Gaming Authority.

• Fraud of any kind, including false registration data and stolen payment credentials.
• Chargebacks or payment disputes raised after funds have been played.
• Multi-accounting: opening or operating more than one account, directly or through relatives or associates.
• Bonus abuse, including low-risk wagering patterns, arithmetic betting systems and coordinated promotion farming.
• Collusion, chip dumping or any cooperative play that disadvantages other players.
• Bots, scripts, automated tools or external assistance that replaces genuine play.
• Masking your location with a VPN, proxy or similar tool to access the platform from a restricted jurisdiction.

Limits and Self-Exclusion

You may set daily, weekly and monthly deposit limits and loss limits in your account settings at any time, and reductions take effect immediately. Session reminders and reality checks can be switched on so you always know how long you have played. Links to GamCare, BeGambleAware and GAMSTOP are available on every page of our site.

You may self-exclude for a fixed period or indefinitely through your account or by contacting [email protected], available 24 hours a day by live chat and email. Self-exclusion via GAMSTOP covers our platform as well. During an exclusion we close your account, return any withdrawable balance and refuse re-registration until the exclusion ends.

If we notice patterns that suggest gambling-related harm, such as chasing losses or sudden increases in deposits, we will contact you, may apply protective limits and can suspend the account while we assess the situation. This is an obligation we take seriously, not a courtesy.

Closing Accounts and Complaints

You may close your account at any time by writing to support; we will confirm closure and release any withdrawable balance within the standard withdrawal timeframes. We may close or suspend an account where you breach these terms, where verification fails or where closure is required by law or by the Malta Gaming Authority.

If something goes wrong, contact our support team first: most complaints are resolved within 24 hours. If you are not satisfied, escalate the matter to our complaints manager, who responds within 10 business days. Complaints that remain unresolved after our internal process may be referred to the MGA's Player Support channel or, for UK players, to the relevant Alternative Dispute Resolution service. These terms and any dispute are governed by the laws of Malta, and the courts of Malta have non-exclusive jurisdiction unless consumer law of your country of residence grants you your local courts.

How We Update These Terms

We may amend these Terms and Conditions to reflect changes in law, regulation, our licence or our services. Material changes are announced at least 14 days before they take effect, either by email to your registered address or by a notice shown at login, and the revised version is published on this page with a new effective date.

If you continue to use the platform after the notice period, the revised terms apply in full. If a change materially reduces your rights, you may close your account before the effective date without penalty, and any withdrawable balance is returned to you. The version in force when you accepted a promotion or placed a bet governs that transaction.

Frequently Asked Questions

When do these terms become binding on me?

The moment you accept them during registration, or when you first log in and place a wager, the agreement between you and Casigood Casino takes effect.

Can I hold more than one account?

No. One account per person, household, IP address and payment method. Additional accounts are treated as multi-accounting and may be closed with balances forfeited.

What happens if my account is dormant?

After 12 months without a login or transaction your account becomes dormant. We notify you before applying any administrative fee allowed under MGA rules, and verification is required before withdrawal.

How will I know if the terms change?

Material changes are announced at least 14 days in advance by email or a login notice, and the revised terms are published on this page with a new effective date.

Who regulates disputes with Casigood Casino?

We are licensed by the Malta Gaming Authority under MGA/B2C/394/2023. Unresolved complaints can be escalated to the MGA or to an ADR service where your local law provides one.