Play Safely With Us

Gambling should stay what it is meant to be: a paid form of entertainment, never a way to make money or escape problems. This page sets out, in plain terms, every protection we have built into your Casigood Casino account and where to find free, confidential help if play stops feeling fun.

Our Commitment to You

We hold a Malta Gaming Authority licence (MGA/B2C/394/2023), which places binding responsible-gaming obligations on us, and we treat those obligations as the floor, not the ceiling. Our team monitors play patterns for early markers of harm: sharp increases in deposit frequency, repeated failed deposits, night-long sessions, deposits made immediately after withdrawals. When our systems flag a pattern, a trained member of staff reviews the account and, where appropriate, contacts you privately with details of our tools.

Reality checks run behind every session. You choose how often a message appears on screen telling you how long you have played and how much you have won or lost in that session. If we see behaviour that suggests you may be at risk, we may reduce marketing messages to your account or remove you from promotional mailings entirely, and we will always tell you when we do.

Warning Signs to Watch

Honest questions worth asking

Problem gambling rarely announces itself. It builds through small, repeated decisions, and it is usually easier for you to spot from the inside than for anyone else from the outside. Review this list against your own recent play; if several statements feel uncomfortably familiar, that is information worth acting on, not a verdict.

• You chase losses: you return the next day, or within the same session, specifically to win back what you lost.
• You play longer than you planned, and time disappears while you are logged in.
• You hide your play from family or friends, or lie about how much time or money it involves.
• You borrow money, use credit, or dip into essential budgets (rent, bills, food) to fund gambling.
• Your mood shifts around gambling: irritation when you cannot play, guilt after a session, relief only while playing.
• You gamble when stressed, lonely or upset rather than for entertainment.
• You have tried to cut down or stop before and could not stick to it.
• Other people have expressed concern about your gambling, and your first reaction was defensiveness.

Tools You Control Today

Every tool below is live on your account right now, and each one takes effect immediately once you confirm it. You will find all of them under My Account, then Responsible Gaming; most are also reachable through 24/7 live chat if you prefer a staff member to walk you through it.

• Deposit limit: caps the amount you can deposit per day, week or month, set at any level from our £10 minimum; you choose the figure.
• Loss limit: limits net losses over a set period, so even a winning streak cannot lead you into an unplanned loss later.
• Wagering limit: restricts the total amount you can stake, win or lose, within a chosen timeframe.
• Session reminder: an on-screen pop-up at intervals you choose (from 15 minutes) showing time played and net result.
• Session timeout (cooling-off): pauses your account for between 24 hours and 30 days, with no login possible until it ends.
• Reality check: a running summary of your overall gambling history, available any time in My Account, no request needed.
• Self-exclusion: blocks your account for a longer, fixed term or permanently; see the next section for full details.

How limit changes work

Lowering any limit, or tightening it, takes effect the moment you confirm. Increasing or removing a limit has a built-in delay, so a decision made late at night cannot be acted on in the same moment. Delays exist because they work: the pause between impulse and action is where most people reconsider.

Self-Exclusion Explained Fully

Self-exclusion closes your Casigood Casino account for a fixed period of your choosing: 24 hours, 7 days, 30 days, 6 months, or permanently. Once active, the block cannot be lifted early, not by you, not by our support team, not by anyone. We support national self-exclusion through GAMSTOP, which blocks you from all UK-licensed operators in one step; you can register at gamstop.co.uk or ask us to guide you through it.

Here is exactly what happens to your account. Your balance is returned to you: any withdrawable funds are paid to a verified payment method in your name, and we prioritise those payments. Open bets are settled normally where the event has started, and voided and refunded where it has not. Promotional balances and unfinished bonus wagering are forfeited, which is why we urge you to check for active bonuses before you start. During the exclusion you receive no marketing emails, no SMS and no promotional calls from us.

Reactivation is deliberately slow. At the end of a fixed term you may request reopening; we then apply a minimum 24-hour cooling period before access returns, during which we ask you to confirm the request again. Permanent self-exclusion is exactly that: there is no reactivation route. The only way to gamble with us again afterwards is to create a new identity, which is fraud, and our KYC checks exist precisely to catch it.

Keeping Gambling From Minors

You must be 18 or over to hold an account with us. There is no exception, and there is no grey area. We verify age on registration and run full KYC checks (photo ID, proof of address, payment verification) before your first withdrawal, typically within 48 hours. Where a check cannot confirm your age, the account is suspended and any deposits are returned to the originating payment method.

If minors can reach your devices, lock gambling out the way you would any other age-restricted product. Parental control software such as Net Nanny, Qustodio or the built-in controls on iOS and Android can block gambling sites and apps across every device a child uses. Keep your login details private, never save passwords on shared machines, and end every session by logging out. If you ever suspect someone under 18 has used your account, contact support immediately at [email protected]; we will investigate the same day and freeze the account while we do.

Free Help Beyond Our Site

Self-exclusion and limits reduce access; talking to people reduces the drive. The organisations below are independent of us, free to use, and used to hearing everything you might be nervous about saying. None of them reports to us or to any operator.

• GamCare: 0808 8020 133, gamcare.org.uk. Free national helpline, live chat and counselling across Britain, open every day.
• BeGambleAware: begambleaware.org. Free information, a self-assessment tool, and a directory of local support services.
• GAMSTOP: gamstop.co.uk. Free national self-exclusion covering all UK-licensed gambling sites and apps in one registration.
• National Gambling Helpline (run by GamCare): 0808 8020 133, also reachable via live chat on the GamCare website.

Talk to Us Directly

If anything on this page has made you pause, our live chat team is available 24/7 and every agent is trained in responsible-gaming procedures. Say the words "responsible gambling" in chat and your request is routed to a trained handler immediately, not to general support. You can also email [email protected] with the subject line "Responsible Gaming"; these emails are read by the same trained team.

You never need a reason, an explanation or a crisis to use any of these tools. Setting a £20 weekly deposit limit takes under a minute, and there is no threshold of concern you must cross first. We would rather help ten thousand players who never needed it than miss one who did.

Frequently Asked Questions

How long does a Casigood Casino self-exclusion last?

You choose: 24 hours, 7 days, 30 days, 6 months or permanently. Fixed terms cannot be lifted early by anyone, including our support team. For coverage across all UK operators in one step, register with GAMSTOP at gamstop.co.uk.

What happens to my balance when I self-exclude?

Withdrawable funds are returned to a verified payment method in your name and prioritised for payment. Open bets on events that have started settle normally; bets on events that have not started are voided and refunded. Unfinished bonus wagering is forfeited, so check for active bonuses first.

Can I cancel or shorten a self-exclusion?

No. A self-exclusion, once confirmed, runs for the full period you selected. The delay is deliberate: the cooling period between an impulse and its outcome is where most people reconsider.

Where do I set a deposit limit?

Go to My Account, then Responsible Gaming, and choose a daily, weekly or monthly cap from our £10 minimum. Lowering a limit takes effect immediately; increasing one has a built-in delay. Live chat can walk you through it 24/7.

Who can I talk to outside Casigood Casino?

GamCare runs the National Gambling Helpline on 0808 8020 133, open every day, plus live chat at gamcare.org.uk. BeGambleAware (begambleaware.org) offers free information and a self-assessment tool. All are independent of us and free to use.