Talk to Us Any Time
Our support team works around the clock, every day of the year. Whether your question concerns a deposit, a withdrawal or a bonus, you will reach a real person who can actually resolve it, and on this page we set out exactly how.
Every Way to Reach Us
We keep contact simple: two channels, both staffed 24 hours a day, 7 days a week, including bank holidays. Choose the one that suits your situation and we will take it from there.
- Live chat: open the chat window via the speech bubble in the bottom-right corner of any page on casigood.uk.com. Median first response is under 2 minutes.
- Email: [email protected]. We reply within 24 hours at the outside; most tickets are answered in 4 to 6 hours.
- There is no phone line, and we will never call you asking for account details. If someone does, it is not us.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24/7 | Under 2 minutes |
| 24/7 inbox | 4-6 hours, max 24 hours |
What Our Team Handles
Common requests
Nothing you bring to us is out of scope. Our agents are trained on every part of the platform, from banking to gameplay, and they escalate directly to payments or technical staff when a case needs it.
- Account and KYC: uploading documents, verification status, updating personal details, password resets.
- Deposits and withdrawals: missing funds, pending cashouts, our £5,000 daily and £20,000 monthly withdrawal limits, and method availability such as PayPal, Trustly or bank transfer.
- Bonuses: the welcome package with its 35x wagering, the promo code CASIGOOD, free spins capped at £500 in winnings, weekly cashback up to 10% (£500) and weekend reloads up to £50.
- Technical issues: game loading errors, session drops, mobile site problems on iOS or Android.
- Responsible gambling: setting deposit or loss limits, session reminders, self-exclusion via GAMSTOP, and links to GamCare and BeGambleAware.
Check These Before You Write
Three quick checks resolve a good share of tickets before a message is ever sent. If you still need us afterwards, include the details listed below and we can solve the case on first contact rather than going back and forth.
- KYC status: open your profile and check the verification tab. We process documents within 48 hours, so a pending upload is often simply awaiting its slot.
- Transaction history: confirm the amount, date and method of the deposit or withdrawal in question before contacting us.
- Bonus terms: the promotion page shows the wagering progress, validity window (30 days for the welcome bonus) and eligible games for every active offer.
- When you write to us, add your username, the date of the issue and, where relevant, a screenshot. Never send full card numbers or passwords; our team will never ask for them.
Casigood Casino Post and Partners
Formal correspondence
For complaints that need a paper trail, write to Casigood Ltd at our registered office address, which our agents will confirm by email on request. Formal complaints receive a written acknowledgement within 72 hours and a final response within 10 business days. Our operation is licensed by the Malta Gaming Authority under number MGA/B2C/394/2023, and you may escalate any unresolved dispute to the MGA after our internal process concludes.
Press, affiliates and partnership enquiries should go to a separate address rather than the support inbox, which keeps them away from player queues. Write to our business team through the contact route published in the site footer, with the word PARTNER in the subject line, and expect a reply within two working days.
Frequently Asked Questions
Is live chat really available at night?
Yes. Our chat runs 24/7, including weekends and bank holidays, with typical first responses under 2 minutes.
Why has my withdrawal not arrived yet?
E-wallet cashouts take up to 24 hours and card or bank transfer withdrawals take 1 to 3 business days after approval. Check your transaction history first, then contact us with the withdrawal date and amount.
Can I get help with responsible gambling tools?
Yes. Our agents can set deposit limits, loss limits, session reminders and self-exclusion via GAMSTOP immediately during a chat, and provide links to GamCare and BeGambleAware.
What details should I include when I email support?
Your username, the date and a short description of the issue, plus a screenshot if relevant. Never send passwords or full card numbers.