Our AML and Verification Policy

Every account at Casigood Casino operates under our Malta Gaming Authority licence, which binds us to strict anti-money-laundering (AML) and Know Your Customer (KYC) obligations. This page explains exactly what we check, when we check it, and what we need from you.

Our AML Commitment

We hold a licence from the Malta Gaming Authority (MGA), one of the most demanding regulators in Europe. Under that licence we must prevent our platform from being used for money laundering, terrorist financing or any other financial crime, and we must be able to demonstrate our controls to the regulator on request.

That commitment shapes everything on this page. We run risk-based checks on every account, we train our staff to recognise suspicious activity, and we keep records that allow us to reconstruct any transaction trail. If we identify a suspicion, we are legally obliged to report it to the relevant Financial Intelligence Analysis Unit and we may not tell you that a report has been made.

When We Verify Your Account

We verify your identity at three points: during registration, before your first withdrawal, and whenever a threshold or a change in your behaviour triggers an additional review. You can play and deposit before your first withdrawal is approved, but the withdrawal itself will not be released until verification is complete.

For most players the process finishes within 48 hours of us receiving clear documents. Here is what we ask for and why.

• Proof of identity: a valid passport, national identity card or driving licence showing your name, date of birth and photograph.
• Proof of address: a utility bill, bank statement or official letter dated within the last three months showing your name and residential address.
• Payment method ownership: for cards, a photo of the card with the middle digits covered; for e-wallets, a screenshot of your account profile; for bank transfer, a statement showing the account holder's name.

How Verification Works

The process runs through the verification area of your account, and our compliance team reviews every submission manually. You keep control of what you upload and you can track the status at any time.

• Step 1: Upload your documents through the secure verification portal in your account settings.
• Step 2: Our automated systems check the files for validity, legibility and expiry dates.
• Step 3: A trained compliance officer reviews each document against our regulatory requirements, typically within 48 hours.
• Step 4: You receive confirmation by email, or a request for clarification if anything is unclear.
• Step 5: Once approved, your withdrawal is released to your chosen payment method.

Source of Funds Requests

For most players, identity documents are all we ever need. If your deposits reach a level or pattern that our risk systems flag as unusual, we may ask you to show where the money comes from. This is a standard regulatory obligation, not an accusation.

Acceptable evidence includes payslips, employment contracts, tax returns, audited company accounts, a pension statement or a solicitor's letter confirming an inheritance. The level that triggers a request is set by our regulator and applied consistently to all players.

We cannot process further withdrawals until the request is satisfied, and the sooner you respond, the sooner your account returns to normal.

How We Monitor Transactions

Every deposit and withdrawal is screened by our monitoring systems, which look at amounts, frequency, payment method and overall behaviour against your verified profile. Checks are automatic and in the vast majority of cases invisible to you.

We operate a same-method rule: withdrawals must return to the payment method used for the deposit wherever technically possible, which is a core AML safeguard. We do not charge any fees for withdrawals. Our current limits are set out below.

If Verification Fails

When a document is rejected, we tell you the reason and give you the chance to submit a better copy: the most common rejections are cropped edges, glare on a photograph or an address document older than three months. A rejection never means your deposits are confiscated while the balance is legitimately yours.

If you do not respond to a verification request, we suspend withdrawals on the account until the file is complete, and we may suspend deposits as well if the request has been outstanding for an extended period. In cases of suspected fraud, mismatched identities or falsified documents, we are required to freeze the account and report the matter to the regulator and, where applicable, to law enforcement.

You can contact our support team at [email protected], available 24/7, at any stage of a verification query.

How Long We Keep Records

Under MGA rules we must retain your verification documents and transaction records for five years after your account is closed, or five years after the end of a business relationship, whichever applies. This retention period exists so that a complete audit trail is available to the regulator and to investigating authorities if ever required.

Once the retention period expires, we delete the documents securely. If you would like more detail about what we hold about you, our privacy team can provide a copy of your data on request.

Frequently Asked Questions

Do I have to verify my account before I can deposit?

No. You can register and deposit with the minimum of £10, but we verify your identity before your first withdrawal is released, and the check is typically complete within 48 hours.

Why was my document rejected?

The most common reasons are cropped edges, glare or blur on the photograph, an expired ID, or a proof of address older than three months. We tell you the exact reason and you can upload a replacement straight away.

Can I withdraw to a different method than I deposited with?

Our same-method rule requires withdrawals to return to the payment method used for the deposit wherever technically possible. If you deposited by Paysafecard or Apple Pay, we will agree an alternative bank or e-wallet method with you.

Is a source of funds request a sign of suspicion?

No. It is a routine regulatory check triggered by deposit levels or patterns set by our Malta Gaming Authority licence, and it applies to any player who crosses the threshold.

How do you protect the documents I upload?

Files are transmitted over encrypted connections and stored on encrypted servers with access limited to trained compliance staff. We never share them with third parties except where the law requires it.